We looked at bringing the billing in house but that cost would have been even hiring than Connexus. Opus 21 also has much better customer service and report generation. They have all the same online billing services as Connexus. Opus will also save staff time because Connexus was so difficult for the City to use when we received complaints from residents.
The savings of $83,000 over Connexus hike in fees will also save our citizens $16,600 a year for the next five years. Opus will be doing an educational marketing program with residents to make the transition as smooth as possible.
2 comments:
Please fix the math here...$166,000 or $16,000? How does the $83,000 savings work into the math...
yes it is $16,000 - one extra 0 butthe , is in the right place....
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